I was shopping on November 26 and found two long-sleeved shirts I liked. Unfortunately, the store did not have them in my size, but was willing to send them to my home via free shipping. I was told they have to say it will take 7-9 business days, but it usually arrives much sooner. My past experience has shown this to be true. Except this time.
I tracked my package and saw that the package was at the FedEx location in Groveport, Ohio on November 28 and arrived in Earth City, MO via Champaign, IL on November 29–a distance of 441 miles in about 14.5 hours. It left the Earth City location November 30, and my tracking record showed an expected delivery date from the Post Office on December 1. On December 2, Ted and I were near the local FedEx store (across the street from the St. Peters Post Office), so we stopped in to ask what was taking so long to get a package from Earth City to the St. Peters Post Office–a distance of 12.6 miles, according to Google Maps. The lady told me it was probably put in the wrong place on the truck and she’d have the driver look for it.
I was still waiting for the package on December 5, so I called FedEx Customer Service to see what was taking so long to get the package from Earth City to St. Peters. (Note that I remained very polite throughout the following telephone conversation.)
The FedEx customer service lady told me that if the tracking record says my package is in transit, it is on a truck, but since my shipper only paid for 7-9 day delivery, I shouldn’t expect it for 7-9 business days. I pointed out that if this is true, my package had already spent 4-5 business days on the truck (does FedEx do 7-9 day deliveries on Saturdays?), and that it seemed like a long time to drive it 12.6 miles, when I could have walked the distance in less than a day. I asked if it might have been put on the wrong truck or in an incorrect place on the right truck, and I was told again that since my shipper only paid for 7-9 day delivery, it would take 7-9 business days for my package to arrive. I asked if the driver was just going to leave my package on the truck until the 7-9 days were up, and if so, wouldn’t it make more business sense for FedEx to fill the truck with one-day deliveries than to use the gas to drive my package around for a week instead of unloading it? I was told that since my shipper only paid for 7-9 day delivery . . . (you get the drift).
Today, 8 business days later (if Saturday is a FedEx business day), using 6 business days to travel the final 12.6 miles, my package arrived–right on schedule.
You bet! Only six business days to drive my package 12.6 miles.
Two long-sleeved shirts, safely (and slowly) delivered.