Yesterday, the Consumer Financial Protection Bureau (CFPB) of the Federal Reserve emailed me to say they had contacted the bank and forwarded my complaint to them.  Today I had a call from Andrea in the Executive Client Relations Department of the bank’s corporate headquarters in Pittsburgh.  

We were at a movie until after 4:00 pm today, so Andrea’s office was already closed for the day (Eastern time zone) by the time I returned her call.  I left her a voice mail.  When/if she calls me back on Monday, will she tell me the matter has been resolved and the line of credit is finally closed?  If she does shall I believe her?  Given my history with the bank, I think I’ll insist on written confirmation.