In the ongoing saga of Schroeder vs. The Bank, I filed complaints with little expectation of action, especially from the state and federal government agencies.  Surprisingly, after only three days, the Federal Reserve actually read my complaint and forwarded it to the Consumer Financial Protection Bureau (CFPB).

Today, four business days after that, I received an email from the CFPB saying they have contacted the bank and forwarded my complaint to them.  Within 15 days, the CFPB will contact me to inform me of any action the bank has taken or will take to resolve the problem.  Meanwhile, I can track the progress of my complaint online.  Who would have expected such direct and timely action from the Federal government on such a relatively minor complaint?  My tax dollars are apparently hard at work.  (Or it’s a really slow week at the CFPB.)

With Channel 4’s (i.e., media) contact yesterday and the CFPB’s (i.e., federal government oversight) contact today, I’m feeling hopeful that the situation will be resolved very quickly and without (figurative) bloodshed.